***To all our loyal clients: Until further notice, with the ever-changing COVID-19 situation and for the safety of your families, our team and our community, we have made some adjustments to our hours and operations.
OUR NEW HOURS AS OF NOV. 23,2020:
MONDAYS - FRIDAYS from 8:00 - 6:30pm
***We are now CLOSED on both SATURDAYS & SUNDAYS
We are operating under a closed door policy and ask that all clients who visit the clinic remain outside and either KNOCK on the door to be helped or CALL US on the phone at 604-590-5665.
For any non urgent matters, you can email us: firstname.lastname@example.org
We are following the recommendations from the Canadian Veterinary Medical Association with social distancing, use of personal protective equipment and additional cleaning practices to reduce the exposure risks of Covid 19 to staff/clients.
For APPOINTMENTS: Please remain outside the clinic and knock or call to let us know you are here. A staff member will come out to get a brief history, phone number to reach you at and bring your pet into the clinic for the veterinarian to examine while you wait outside or in your car. The veterinarian will call you once the exam is finished and discuss the findings. We prefer to take payments over the phone by credit card.
If you are sick (especially coughing) or you have traveled outside of Canada or suspect that you have been exposed to COVID-19, we ask that you inform our staff via telephone for further instructions and so that further precautionary measure can be taken.
For FOOD/MEDICATIONS: We will continue to sell food & dispense medications as usual.
For PAYMENTS: We accept INTERAC/VISA/MASTERCARD/AMEX. We will accept CASH but other means of payment is preferred.
Take care and all the best from the Sunshine Hills Veterinary Team.
Our Basic Practice Philosophy
We will always be the advocate for our client's dog or cat. It is our professional, moral and personal responsibility to advise our clients what we recommend for their pet's well being and to educate them on ways to keep their pets healthy. We will never assume the client is aware of all the services their pet needs and/or we can provide, we will, however, always give our best recommendations and support. Our doctors and fully trained staff can provide the most up to date information and medical expertise to allow our clients to choose the best course of treatment for their pet. It is our obligation to treat, cure and/or manage disease ensuring a quality lifestyle for our patients and their owners.
Our Mission Statement
The mission of our hospital is to fulfill the needs of our clients by providing quality veterinary health care services through a responsive, professional staff with an emphasis on individual attention and commitment to our clients, our patients and our community. We will never be the reason any pet does not have the opportunity for the best veterinary care medicine has to offer.