Hospital Policies

Appointments & Scheduling

• We are an appointment only clinic. Request yours today.

• For Emergency or Same Day Appointments please call the clinic.

Payment Policy

Payment is required in full when services are rendered. If you have pet insurance we are able to assist with that as well. We currently accept VISA, MASTERCARD, AMERICAN EXPRESS, INTERACT and CASH.

Patient Arrival Policy

• Please give us a call if you are running late or need to reschedule your appointment: 604-590-5665

• Please arrive five minutes before your scheduled appointment time, this is to ensure we are able to update your information if needed.

• All patients must be on a leash or in a carrier upon arrival.

Aggressive Pets

If your pet is aggressive and/or reactive to other animals or people please let us know in advance. Some steps may be taken in order to ensure the safety of both patients and clients.

Contagious Diseases

If you believe your pet may have a contagious condition please notify our staff when booking so we may prepare and lessen the risk of exposure to other patients and clients.